Accessibility tickets

As part of our goal to be transparent in our accessibility efforts and improve our accessibility we publish all open accessibility tickets along with our overall Accessibility Statement.

Open Tickets

Ticket Name	Description	Workaround	Reported by	Date reported	Status
Graph keyboard use	Some Dashboard graphs using a 3rd party graphing engine are not keyboard or screen reader accessible.	We provide table views of all graphical reports before the graph so data can be accessed via keyboard and screen readers.	Quality Assurance	2018	Waiting prioritization
Graph color reliance	The over time and groups comparison graphs use color alone to distinguish categories.	When you hover over a graph it indicates which category it is in text. Categories can also be turned off and on.	Customer feedback	Jun 2019	Active Design
Inactive buttons used on website view	inactive buttons are used. Inactive buttons are difficult for keyboard users as they can't receive focus or validation.	Useable with a keyboard but potentially confusing	WebAIM Audit	Feb 2020	Active Design
Update in app notifications	Toast notifications are used on some forms in the application. Toast notifications can be difficult to spot and disappear after time.	Toast notifications are announced to screen readers. (update June 2021 - customer feedback report that sometimes action notifications are not announced)	Internal Audit	Apr 2020	Prioritized for Development
Accessibility improvements to ComboBox Component	ComboBox list children aren't direct children, active selection isn't announced to screen reader, and clearing selection isn't keyboard accessible.	Can select the root item instead of clearing. Most screen reader browser combinations work even though it isn't technically correct.	Ablr Audit	Jan 2021	Active Development
Color Contrast on table sort indicators	Color contrast on table sort indicators isn't sufficent	No workaround	Customer Feedback	May 2021	Active Design
Delete Confirmation	Some less critical delete options don't require confirmation	No workaround	Customer Feedback	May 2021	Prioritized for Development
Login SSO redirect with out warning	For SSO users only the login form redirects without warning to their SSO sign in page after they enter their email address.	No workaround	Customer Feedback	June 2021	Prioritized for Development

Recently completed Tickets

Ticket Name	Description	Workaround	Reported by	Date reported	Status
Group Tree view	Group Tree view not properly reporting the name/role/value	No current work around	Customer Feedback	May 2021	Resolved May 2021
Code View keyboard support	Code view is very difficult to navigate with a keyboard	No current work around other than viewing directly in WAVE.	WebAIM Audit	Feb 2020	Resolved May 2021. Code view refactored.
Multiple Ways to navigate	Application only has one way to navigate (from the main navigation).	Can access content through main navigation. Plan is to add a search functionality in the header.	Ablr Audit	Jan 2021	Resolved May 2021. Global search added.
Accessibility of login view	Error messaging doesn't auto focus on the error, not as clear as it could be. Improve contrast on focus/hover indicators.	Messaging is accessible to screen readers but a user might need to search for it.	Ablr Audit	Jan 2021	Resolved April 2021
Some tables missing scope attribute	A few tables in the dashboard only have the scope on the column headers.	Content is accessible but less clear than it should be with only the column scope defined.	Ablr Audit	Jan 2021	Resolved April 2021
Documentation (blog.pope.tech) Redundant Links	Cards each contained many links going to the same place.	Keyboard navigable but extra tedious to navigate through redundant links.	Ablr Audit	Jan 2021	Resolved Mar 2021. Cards updated to be one link.
Pope.tech and blog.pope.tech focus states	Focus states on some backgrounds lacked sufficient contrast.	focus state was indicated in most cases in multiple ways.	Ablr Audit	Jan 2021	Resolved Mar 2021. focus state outline contrast improved.
Pope.tech and blog.pope.tech multiple wayts to navigate	Only one way to navigate on pope.tech, not as clear on blog.pope.tech.	Is accessible via keyboard but not as easy as it could be.	Ablr Audit	Jan 2021	Resolved Apr 2021. Sitemap added to pope.tech, search added to top of blog.pope.tech and home page layout updated.
ReCaptcha	Google ReCaptcha is used on the contact and demo forms on pope.tech. When the fallback triggers this potentially causes issues for some users. After receiving 1,000 spam emails a day a captcha service was implemented.	No direct workaround.	Quality Assurance	Feb 2020	Resolved Mar 2021. ReCaptcha removed.
Focus Management drilling into results	Drill into details and nothing is read on the screen reader and the focus is set to the table refresh button	Can tab to the header, not user-friendly.	WebAIM Audit	Feb 2020	Resolved Jan 2021
Navigation Focus	When a page is navigated to inside of the Pope Tech application when using Google Chrome the focus is incorrectly placed at the bottom of the page.	Navigate by headings or regions to jump to the main content region or the h1 or tab up	Internal Audit	Feb 2020	Resolved Aug 2020
Tabs screen reader support	Tabs used in widgets do not announce which tab is currently active or selected to a screen reader, which may be confusing for users who rely on a screen reader to navigate.	Tabbing to content will indicate which is active	WebAIM Audit	Feb 2020	Resolved Aug 2020. WAI-ARIA Tabs.
Group tree keyboard support	Sometimes the tree interface loses focus making it impossible to navigate with a keyboard	No Workaround other than refreshing.	Internal Audit	Feb 2020	Resolved Aug 2020
Dropdowns not closing	Dropdowns staying open when focus is changed.	manually close the dropdown	WebAIM Audit	Feb 2020	Resolved Jul 2020