Accessibility tickets
As part of our goal to be transparent in our accessibility efforts and consistent with our commitment to provide an accessible experience for all of our users, we publish all open accessibility tickets.
Tickets on this page typically originate from internal audits, automated scanning, customer feedback or external accessibility audits.
We welcome feedback from all sources. Feedback can be published anonymously if desired. Instructions for providing feedback can be found in our Accessibility Statement. Last updated November 22, 2024.
Open Tickets
| Ticket Name | Description | Workaround | Reported by | Date reported | Status |
|---|---|---|---|---|---|
| Inactive buttons used on website view | inactive buttons are used. Inactive buttons are difficult for keyboard users as they can't receive focus or validation. | Useable with a keyboard but potentially confusing. | WebAIM Audit | Feb 2020 | In QA, will be resolved with redesign of website view. |
| Green to blue hover and focus change low contrast | when hovering on buttons that are green or blue the hover and focus color change is insufficient. | Customer Feedback | Jan 2022 | Resolved in Canvas. In Progress Web platform. | |
| PDF reports not tagged | Exportable PDF reports aren't tagged. | HTML report options are available that are the exact same as the PDF version. CSV, email and dashboard reports are available. PDF can be accessed with assistive technology but isn't tagged. | Internal Audit | 2018 | Waiting prioritization |
Recently completed Tickets
| Ticket Name | Description | Workaround | Reported by | Date reported | Status |
|---|---|---|---|---|---|
| Graph keyboard use | Some Dashboard graphs using a 3rd party graphing engine are not keyboard or screen reader accessible. | We provide table views of all graphical reports before the graph so data can be accessed via keyboard and screen readers. | Quality Assurance | 2018 | Resolved Sep 2024. |
| Graph color reliance | The over time and groups comparison graphs use color alone to distinguish categories. | When you hover over a graph it indicates which category it is in text. Categories can also be turned off and on. | Customer feedback | Jun 2019 | Resolved Sep 2024. |
| Tab component missing ARIA | Some tab components inside of Canvas are missing aria-selected="true" on initial page load. | Once a tab is selected the correct ARIA is present. | WebAIM Audit | May 2024 | Resolved Aug 2024. |
| Table icons contrast | The sort icons for tables in Canvas have low contrast. | WebAIM Audit | May 2024 | Resolved Aug 2024. | |
| Combobox close button contrast | The x to clear the selection for comboboxes has low contrast in Canvas. | WebAIM Audit | May 2024 | Resolved Aug 2024. | |
| Hover and Focus States | Canvas hover and focus states aren't always consistent and in some cases not prsesent. | Customer Feedback. | June 2024 | Resolved Aug 2024. | |
| Zoom and responsive inside of Canvas Dashboard | Zoom and reflow causes content to be covered or lossed. | WebAIM Audit | May 2024 | Resolved Aug 2024. | |
| Expected Keyboard functinality missing for table settings | For some tables in Canvas the table column settings won't close with "esc" key. | Can navigate to button and close or open with keyboard. | WebAIM Audit | May 2024 | Resolved Aug 2024. |
| Sticky Header from Canvas Dashboard | Sticky header causes issue with zoom. | Internal Audit | Jun 2024 | Removed sticky header, Resolved Aug 2024. | |
| Keyboard Trap Combobox | AFter navigating past the combobox and shift+ tab navigating back there is a keyboard trap with some comboboxes. | Can access combobox and navigate down but not back up. | Customer Feedback | June 2024 | Resolved Aug 2024. |
| Clear button on combobox component | Combo box clear button isn't focusable from the keyboard | Can use the escape key to clear the selection or select the root item instead of clearing. | Ablr 360 Audit, WebAIM Audit | Jan 2021 | Resolved May 2024. |
| External link missing screen reader | Monthly focus link missing screen reader text to match icon that it is external link. | Internal Audit. | Dec 2023 | Resolved Jan 2024. |