Accessibility tickets

As part of our goal to be transparent in our accessibility efforts and consistent with our commitment to provide an accessible experience for all of our users, we publish all open accessibility tickets.

Tickets on this page typically originate from internal audits, automated scanning, customer feedback or external accessibility audits.

We welcome feedback from all sources. Feedback can be published anonymously if desired. Instructions for providing feedback can be found in our Accessibility Statement. Last updated July 20, 2022.

Open Tickets

Ticket Name Description Workaround Reported by Date reported Status
Green to blue hover and focus change low contrast when hovering on buttons that are green or blue the hover and focus color change is insufficient. Customer Feedback Jan 2022 Prioritized for Development
Accessibility improvements to ComboBox Component Combo box clear button isn't focusable from the keyboard Can use the escape key to clear the selection or select the root item instead of clearing. Ablr 360 Audit, WebAIM Audit Jan 2021 Prioritized for Development.
Graph color reliance The over time and groups comparison graphs use color alone to distinguish categories. When you hover over a graph it indicates which category it is in text. Categories can also be turned off and on. Customer feedback Jun 2019 Prioritized for Development
Inactive buttons used on website view inactive buttons are used. Inactive buttons are difficult for keyboard users as they can't receive focus or validation. Useable with a keyboard but potentially confusing. WebAIM Audit Feb 2020 In progress, will be resolved with redesign of website view.
Graph keyboard use Some Dashboard graphs using a 3rd party graphing engine are not keyboard or screen reader accessible. We provide table views of all graphical reports before the graph so data can be accessed via keyboard and screen readers. Quality Assurance 2018 Waiting prioritization
PDF reports not tagged Exportable PDF reports aren't tagged. HTML report options are available that are the exact same as the PDF version. CSV, email and dashboard reports are available. PDF can be accessed with assistive technology but isn't tagged. Internal Audit 2018 Waiting prioritization

Recently completed Tickets

Ticket Name Description Workaround Reported by Date reported Status
Initial load focus On the initial load after logging in focus is set on the h1 rather than the top, could cause users to miss accessibility features in the header. Header content can be accessed with landmark or keyboard but might be missed Customer Feedback Jan 2022 Resolved June 2022
Tab Component Accessibility When the End key or the Home key are pressed the expected behavior happens selecting the correct tab but the view scrolls unexpectedly. If a user navigates again the screen will scroll back. WebAIM Audit Oct 2021 Resolved May 2022
Group Tree View Group tree view follows the WAI-ARIA pattern but when enter is pressed on an item the focus is set to edit the group which could be confusing to assistive technology users. Useable with a keyboard and assistive technology but potentially confusing. WebAIM Audit Oct 2021 Resolved May 2022
zoom loss of content Dashboard over time datepickers and group tree lose content on zoom over 200% no work around Internal Audit Jan 2022 Resolved Jan 2022
Multiple unlabeled Navigation landmarks Html5 landmarks for the main navigation, breadcrumbs and the user menu are unlabeled. Landmarks can be accesed but could cause mental overhead to know which one. Internal Audit Jan 2022 Resolved Jan 2022
User Setting menu not closing When menu options are activated the user setting isn't closing which hides content and is unexpected behavior. Menu can be closed manually Internal Audit Jan 2022 Resolved Jan 2022
Update in app notifications Toast notifications are used on some forms in the application. Toast notifications can be difficult to spot and disappear after time. Toast notifications are announced to screen readers. (update June 2021 - customer feedback report that sometimes action notifications are not announced) Internal Audit Apr 2020 Resolved Jan 2022
Icon alternative text Alternative text was missed on one icon on the result details view. No Work around Pope Tech Automated Scan Dec 2021 Resolved Dec 2021
Delete Confirmation Some less critical delete options don't require confirmation No workaround Customer Feedback May 2021 Resolved Oct 2021
Color Contrast on table sort indicators Color contrast on table sort indicators isn't sufficient No workaround Customer Feedback May 2021 Resolved Oct 2021
Login SSO redirect with out warning For SSO users only the login form redirects without warning to their SSO sign in page after they enter their email address. No workaround Customer Feedback June 2021 Resolved June 2021
Group Tree view Group Tree view not properly reporting the name/role/value No current work around Customer Feedback May 2021 Resolved May 2021
Code View keyboard support Code view is very difficult to navigate with a keyboard No current work around other than viewing directly in WAVE. WebAIM Audit Feb 2020 Resolved May 2021. Code view refactored.
Multiple Ways to navigate Application only has one way to navigate (from the main navigation). Can access content through main navigation. Plan is to add a search functionality in the header. Ablr Audit Jan 2021 Resolved May 2021. Global search added.
Accessibility of login view Error messaging doesn't auto focus on the error, not as clear as it could be. Improve contrast on focus/hover indicators. Messaging is accessible to screen readers but a user might need to search for it. Ablr Audit Jan 2021 Resolved April 2021
Some tables missing scope attribute A few tables in the dashboard only have the scope on the column headers. Content is accessible but less clear than it should be with only the column scope defined. Ablr Audit Jan 2021 Resolved April 2021
Documentation ( Redundant Links Cards each contained many links going to the same place. Keyboard navigable but extra tedious to navigate through redundant links. Ablr Audit Jan 2021 Resolved Mar 2021. Cards updated to be one link. and focus states Focus states on some backgrounds lacked sufficient contrast. focus state was indicated in most cases in multiple ways. Ablr Audit Jan 2021 Resolved Mar 2021. focus state outline contrast improved. and multiple wayts to navigate Only one way to navigate on, not as clear on Is accessible via keyboard but not as easy as it could be. Ablr Audit Jan 2021 Resolved Apr 2021. Sitemap added to, search added to top of and home page layout updated.
ReCaptcha Google ReCaptcha is used on the contact and demo forms on When the fallback triggers this potentially causes issues for some users. After receiving 1,000 spam emails a day a captcha service was implemented. No direct workaround. Quality Assurance Feb 2020 Resolved Mar 2021. ReCaptcha removed.
Focus Management drilling into results Drill into details and nothing is read on the screen reader and the focus is set to the table refresh button Can tab to the header, not user-friendly. WebAIM Audit Feb 2020 Resolved Jan 2021
Navigation Focus When a page is navigated to inside of the Pope Tech application when using Google Chrome the focus is incorrectly placed at the bottom of the page. Navigate by headings or regions to jump to the main content region or the h1 or tab up Internal Audit Feb 2020 Resolved Aug 2020
Tabs screen reader support Tabs used in widgets do not announce which tab is currently active or selected to a screen reader, which may be confusing for users who rely on a screen reader to navigate. Tabbing to content will indicate which is active WebAIM Audit Feb 2020 Resolved Aug 2020. WAI-ARIA Tabs.
Group tree keyboard support Sometimes the tree interface loses focus making it impossible to navigate with a keyboard No Workaround other than refreshing. Internal Audit Feb 2020 Resolved Aug 2020
Dropdowns not closing Dropdowns staying open when focus is changed. manually close the dropdown WebAIM Audit Feb 2020 Resolved Jul 2020